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Health Assessments

Specialist clinical professionals delivering health and disability assessments and occupational health services in the UK across a wide range of industry sectors.

Volume health & disability assessments

Medacs Healthcare is a leading provider of Health Assessment Services, supporting the UK Department for Work and Pensions since 2013.

Services are delivered by large professional clinical and operational teams with specialist training and experience in clinical assessments.

Occupational Health Services

Specialist SEQOHS accredited provider of occupational health services for employers across a wide range of industry sections. Services include:

  • Specialist medical assessments
  • Absence management
  • Health surveillance
  • Pre-employment and return to work screening
  • Safety critical medicals
  • Flu vaccinations
Learn More

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We're pleased to be working with Medacs as a partner who bring significant expertise in the delivery of health assessments
Operations Director, Maximus

A Leading Provider of Quality Health Assessment Services

Medacs Healthcare delivers services in partnership with Maximus, on behalf of the UK Department for Work and Pensions. 

Our current geographical footprint extends across Yorkshire and the North East, where our teams have key expertise fulfilling Personal Independence Payment (PIP) assessments, evidenced with high claimant satisfaction scores that consistently exceed national averages.

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Claimant satisfaction well above national averages

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Delivering volume health assessment contracts

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Across Yorkshire and the North East of England

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Led by experienced operational specialists

Delivering quality and volume

For over 12 years, Medacs Healthcare’s experienced operational leads have closely collaborated with government partners on volume health assessment contracts, advising on recruitment strategies and sharing operational best practice techniques.

We take pride in our quality-assured approach, which prioritises the wellbeing of claimants, without compromising on regulatory standards.

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Expertise

Key members of our clinical and operational teams have over a decade of experience delivering health assessments, with wide-ranging knowledge on all facets of Personal Independence Payments and a broad understanding of claimant needs.

Accuracy

Quality matters to us. We consistently achieve excellent quality scores and invest in robust processes and continuous training to ensure our assessors employ current, best practice techniques in line with the latest legislative changes.

Adaptability

We continually draw on expertise across our broad group of global health brands, pursuing new process efficiencies, leveraging cutting-edge automation and AI technologies to ensure our teams’ core focus is on claimant-centric care, not administrative tasks.

Empathy

We understand assessments can be stressful and so we train our assessors to develop strong communication and empathetic engagement skills. We strive to treat all claimants fairly, with care, understanding and respect, ensuring a comfortable process.

Key Personnel - Health Assessments

Our senior and operational leads have a wealth of experience delivering health assessment services

Tanya Ferguson

Managing Director

Tanya has led Medacs’ Health Assessment Services since 2013, successfully driving growth and demonstrating a strong commitment to excellence and innovation. Her passion for positively transforming healthcare has delivered outstanding results, as she consistently works to enhance services, adopt cutting-edge best practices and uphold the highest standards.

Stephanie Burke

Head of Health Assessments

With many years of experience overseeing the delivery of public and private sector healthcare contracts, Stephanie closely monitors operational performance, leading and coaching teams and collaborating closely with the management team. Accountable for productivity, she takes responsibility for overseeing operational delivery across all assessment centre locations.

Louise Rowley

Head of Quality

Louise began her involvement with PIP assessments as a healthcare professional in 2013 and quickly progressed into auditor and clinical quality management roles. She plays a key role in maintaining high quality standards, sustaining performance levels across our clinical teams, while ensuring an optimal experience and environment for claimants.

Attributes that define us

We strive to foster a positive and highly supportive environment in all our assessment centres, and a connected culture to ensure remote working members feel part of our teams.

Empathy and Communication Skills

We provide bespoke coaching sessions that support our assessors to strengthen their communication and empathetic engagement skills. This training is crucial for creating a supportive environment during assessments, helping individuals feel comfortable and understood.
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Commitment to Quality

Medacs has established robust quality assurance processes to monitor and evaluate the performance of our assessors, ensuring that all assessments meet our high standards of quality and integrity.
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Professional Backgrounds

Our team comprises professionals from diverse clinical backgrounds, including nurses, occupational therapists, physiotherapists and paramedics. We also employ specialised assessors with specific training and credentials in disability assessments and occupational health.
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Continuous Training and Development

We are committed to ongoing professional development. All our clinical and operational teams take part in regular training sessions and workshops to stay updated on legislative changes and new assessment techniques, enhancing the quality and accuracy of evaluations.
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